I. CHECK-IN/ CHECK-OUT PROCEDURES:
Check-in/out Policy:
- Check in: from 14:00;
- Check out: no later than 11:30;
- Early check-in: subject to room availability.
Late check-out policy:
- Late check-out is subject to room availability
- 12:00 to 17:00 check-out: 50% room rate surcharge
- After 17:00 check-out: 100% room rate surcharge
Early arrivals and late departures:
- If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel.
II. CONVENIENT CHECKOUT:
Throughout your stay, all orders or services will conveniently add these charges to your final bill.
Payment Options:
At checkout, you can settle your bill with your preferred method. We accept Visa, Mastercard, American Express, and PayPal.
Payment can also be made in cash (USD, EUR, or VND) or via bank transfer.
Please note a processing fee applies:
- 3.1% for credit cards (Visa, Mastercard, American Express)
- 4.1% for PayPal
III. QUIET TIME:
Peaceful Relaxation for All Guests
- To ensure a relaxing and enjoyable stay for everyone, we kindly ask that all guests respect the peaceful atmosphere of our residential community. We consider our property a "home away from home" for all our guests, and your cooperation is appreciated.
Quiet Hours:
- To ensure everyone gets a good night's sleep and can relax during the day, we have designated quiet hours between 10:00 PM and 8:00 AM. Please minimize noise levels during these times.
IV. SMOKING POLICY
Cat Ba Eco-Lodge is committed to providing a fresh and healthy environment for all our guests. Smoking and vaping are not permitted in any guest rooms, indoor public areas (including the bar and restaurant), or pool areas.
Designated Smoking Area: For the convenience of our smoking and vaping guests, we offer a designated outdoor smoking area. The location of this area will be clearly communicated during the check-in process.
Thank you for your cooperation in helping us maintain a pleasant and comfortable atmosphere for everyone!
V. PETS
While we understand many guests love traveling with their furry companions, Cat Ba Eco-Lodge is currently unable to accommodate pets in guest rooms due to allergies of some guests.
However, well-behaved, leashed pets are welcome on the property, with the exception of guest rooms. We have designated pet-friendly areas where your pet can rest comfortably, and we can provide information on these areas during check-in.
Please note that all pets must be crated or securely kenneled at night in these designated areas.
We appreciate your understanding and look forward to welcoming you and your furry friend!
VI. BEVERAGES
We understand that sometimes accidents happen! Should you break anything please let us know immediately - if it's minor we usually won't charge. If it's a larger issue, we would like to agree the cost with you before you leave to avoid any issues later. Thank you!